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If you are a member and this is an emergency, please call (800) 321-2843.

To send a secure message to any of our departments, please select a department below.

To contact us by mail, please write to:

Holman Frazier, LLC
9451 Corbin Ave. Suite 100
Northridge, CA 91324

Billing & Claims Department

  • Reimburses providers for services rendered to Holman Frazier clients.
  • CONTACT STAFF: Claims Manager, Claims Coordinators.

Case Management & Utilization Review

  • Creates and maintains patient files.
  • Processes requests for authorizations for individual treatment sessions.
  • Mails out all written verification of authorization to providers.
  • Provides the Requests for Treatment Authorization (renewal) forms to providers.
  • CONTACT STAFF: Utilization Review Manager, Utilization Review Staff.
Intake Services Department
  • Receives calls from clients requesting treatment.
  • Gathers demographic information.
  • Refers clients to individual contracted providers.
  • The Intake Specialist authorizes the initial EAP/MAP and/or insurance treatment sessions, coordinates all incoming crisis calls and verifies client's eligibility to receive benefits. Records provider's diagnostic information and conveys it to the care manager who will authorize, if appropriate, additional EAP/ MAP and/or insurance treatment sessions.
  • CONTACT STAFF: Intake Manager, Intake Specialists.

Provider Relations Department

  • Is responsible for the overall management of the Holman Frazier provider network. 
  • Contracts with and credentials individual providers and facilities nationwide for the provision of mental health and chemical dependency treatment. 
  • Ensures that the Holman Frazier provider network is sufficiently adequate to provide covered members with rapid and trouble-free access to services. 
  • Serves as point of contact for all provider inquiries and requests.

Sales and Client Services

  • Maintains smooth functioning of corporate/ labor accounts.
  • Consults with client services/ personnel on issues related to employees' mental health and job functioning.
  • Monitors Formal Management Referrals.
  • Oversees the patient Grievance Process.
  • CONTACT STAFF: Client Services Representatives.
  • Markets Holman Frazier HMO/EAP/MAP plans to potential corporate/labor accounts.


  • Updates website
  • Creates passwords
  • Develops new webpages