Site Accessibility
Commitment to Accessibility
The Holman Group is committed to ensuring that our website and services are accessible to all individuals, including individuals with disabilities. We strive to provide an inclusive digital experience that allows members, providers, and visitors to access information and services easily and effectively.
Our website is designed and maintained to align with recognized accessibility standards and applicable accessibility requirements under the Americans with Disabilities Act (ADA) and California accessibility laws.
We continually review and improve our website to ensure that individuals using assistive technologies—such as screen readers, speech recognition software, screen magnifiers, or keyboard-only navigation—can access our content.
Language Assistance Services
The Holman Group provides free language assistance services to members whose primary language is not English.
These services include:
- Qualified interpreters
- Bilingual staff assistance
- Translation of vital documents
- Assistance communicating with providers or Member Services
To request language assistance services, please call:
The Holman Group - Care Access Department
Phone: (800) 321-2843
Interpreter services are available at no cost.
California Relay Service (CRS)
If you have limitations hearing or speaking, you may use the California Relay Service (CRS) to communicate with The Holman Group.
TTY/VCO/HCO to Voice
English 1-800-735-2929
Spanish 1-800-855-3000
Voice to TTY/VCO/HCO
English 1-800-735-2922
Spanish 1-800-855-3000
CRS allows individuals who are deaf, hard of hearing, or speech-impaired to communicate via telephone using specially trained relay operators.
Department of Managed Health Care Notice
The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at 1-800-321-2843 and use your health plan’s grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-HMO-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department’s Internet Web site https://www.dmhc.ca.gov has complaint forms, IMR application forms and instructions online.
You may also be eligible for an Independent Medical Review (IMR).
If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to:
- the medical necessity of a proposed service or treatment
- coverage decisions for treatments that are experimental or investigational
- payment disputes for emergency or urgent medical services
The Department has a toll-free telephone number:
1-888-466-2219
TTY: 1-877-688-9891
The Department’s website (https://www.dmhc.ca.gov) has complaint forms, IMR application forms, and instructions available online.
Website Accessibility Assistance
If you experience difficulty accessing any part of this website, require assistance with any website content, or need information in an alternative format, please contact us.
We will make reasonable efforts to provide the information or services you need through an accessible communication method.
Accessibility Assistance Contact
The Holman Group
Phone: (800) 321-2843
Email: ComplianceTeam@holmangroup.com
When contacting us, please include:
- the web page or feature you experienced difficulty accessing
- the type of accessibility issue encountered
- the format or assistance you require
We are committed to responding promptly and improving accessibility for all users.
IMPORTANTE: Puede obtener la ayuda de un intérprete sin costo alguno para hablar con su médico o con su plan de salud. Para obtener la ayuda de un intérprete o preguntar sobre información escrita en español, primero llame al número de teléfono de su plan de salud al 1-800-321-2843. Alguien que habla español puede ayudarle. Si necesita ayuda adicional, llame al Centro de ayuda de HMO al 1-888-466-2219.
MAHALAGA: Maaari kang makakuha ng libreng serbisyo ng interpreter upang makausap ang iyong doktor o ang iyong kumpanya ng segurong pangkalusugan. Upang makakuha ng interpreter o upang humingi ng nakasulat na impormasyon sa Tagalog, tawagan muna ang iyong planong pangkalusugan sa 1-800-321-2843. May taong nagsasalita ng Tagalog na makakatulong sa iyo. Kung kailangan mo ng karagdagang tulong, maaari mong tawagan ang HMO Help Center ng Department of Managed Health Care sa 1-888-466-2219 (TTY: 1-877-688-9891).