Language Assistance Program

Language Assistance Program

 

Language Assistance Program Annual Notice

 

¡El Programa de Ayuda de Lenguaje del Grupo Holman es gratis y proporciona intérpretes, consejeros bilingües, y traducciones! Para tener acceso al Programa de Ayuda de Lenguaje, por favor llame 1-800-321-2843 y pregunte por el Departamento de Intake.

 

The State of California's Department of Managed Health Care has added Section 1300.67.04 (Language Assistance Programs) to Title 28 California Code of Regulations. This new regulation requires health care service Plans to implement new policies, procedures, research, and quality improvement efforts, etc. in regards to assisting those who are Limited English Proficient (LEP).

 

The Holman Group is pleased to formally introduce a long-established, free Language Assistance Program (LAP). The Holman Group has the following resources available for LEP Individuals: translations, interpreters, and bilingual staff/providers. These resources are available for all persons speaking any language other than English; however, we have identified our threshold language(s) as Spanish. Threshold languages are determined in accordance with the new regulation and comprise at least 5% of our Enrollee population. All vital documents will be translated into the threshold language. All non-vital documents will contain a notice at the bottom of the document (in the threshold language) informing the member how to request a translation of the document. Section "Enrollee Demographic Profile: Language Needs" shows how the threshold language is determined.

 

To access The Holman Group's free Language Assistance Program, or to receive translations of vital documents in our threshold language, please call (800) 321-2843 and ask for the Intake Department.

 

*Please be aware notices explaining how enrollees may contact their plan, file a complaint with their plan, obtain assistance from the DMHC and seek IMR are available in non-English languages by contacting your provider, The Holman Group at (800) 321-2843, or by visiting the DMHC's (www.dmhc.ca.gov) website.*

 

Enrollee Demographic Profile: Language Needs

 

2026 Threshold Language Assessment Results

The Holman Group conducts periodic assessments to identify the language needs of eligible household members and to determine whether any languages meet the regulatory threshold language standard.

 

In 2026, The Holman Group completed its Threshold Language Assessment using U.S. Census American Community Survey (ACS) language data and internal geographic member distribution data. The analysis evaluated the estimated prevalence of non-English languages spoken within the geographic areas where eligible household members are concentrated.

 

Based on this assessment, Spanish remains the only language that meets the threshold language standard for the Plan. Census-based estimates indicate that approximately 14.60% of individuals within the Plan’s service areas speak Spanish.

 

All other evaluated languages fall below the applicable threshold language standard.

 

Language Group Estimated Population Percentage
Spanish 14.60%
French 0.05%
German 0.02%
Russian / Polish / Other Slavic Languages 0.39%
Other Indo-European Languages 1.23%
Korean 0.57%
Chinese 0.48%
Vietnamese 0.29%
Tagalog 0.23%
Other Asian / Pacific Languages 0.35%
Arabic 0.21%
Other / Unspecified Languages 0.41%

 

Based on these findings, Spanish continues to be designated as the Plan’s threshold language, and translated materials and language assistance services will continue to be made available in Spanish in accordance with regulatory requirements.

 

Interpreter services and translation assistance for other non-English languages remain available upon request.

 

Assessment Methodology

The Threshold Language Assessment is conducted using the following methodology:

  • Identification of geographic areas where eligible household members are concentrated using internal geo-access reporting.
  • Review of U.S. Census Bureau American Community Survey (ACS) language data for those geographic areas.
  • Evaluation of language prevalence to determine whether any language meets or exceeds the applicable threshold language standard.
  • Review of internal indicators of language needs, including interpreter service requests and translation requests.

 

The Threshold Language Assessment is conducted annually to monitor changes in language needs and ensure continued compliance with applicable regulatory requirements.

 

Data Sources

Statistically valid language data is obtained from the following sources:

 

Primary External Data Source

 

Internal Data Sources

  • Member geographic distribution (Geo-Access reporting)
  • Interpreter service utilization
  • Translation requests
  • Member language preference information when available

 

These combined data sources allow the Plan to estimate language needs and ensure compliance with applicable language access requirements.